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Terms


Turntable Training Wax offer the following terms and conditions.

Currently, due to unforeseen previous experiences, even as internationally signed for and tracked postage - TTW are not liable for shipping delivery, additional charges/returns from customs and/or refunds, when shipping to the following countries:
Russia, Brazil


  1. We can not guarantee any product being successfully delivered using the discounted standard delivery option worldwide, therefore there is no refund option for a missing or damaged product(s).
  2. Unless otherwise requested and you receive a confirmation acknowledgement from TTW - all items will be sent to the displayed PayPal address on your order.
  3. On vinyl sales, refunds or replacements are available on request. For faulty or damaged vinyl, a refund or replacement will be provided once TTW receive the returned item. This option is only available when purchased using UK or International signed for shipping, as there is insurance in place. TTW are not liable for the return postage cost, however, we will cover the cost of the shipment back when a new/replacement product is to be sent.
  4. For 'warped' vinyl. TTW are aware that plastic can morph shape in transit - that is a known risk. However, TTW are also aware this can be corrected at the customers end every easily. Therefore, TTW will not provide a replacement product.
  5. On clothing sales, TTW do not accept returns if the sizing is not right. Please refer to the Visual size guide and ensure the correct sizing has been selected.
  6. On clothing sales, refunds or replacements are available on request. For faulty or damaged clothing, a refund or replacement will be provided once TTW receive the returned item. This option is only available when purchased using UK or International signed for shipping, as there is insurance in place. Please note, the item can not be previously worn.
  7. On pre-sales, TTW will announce the date of shipment during the sale. However, unforeseen circumstances could delay this. We promise to communicate any issues that may arise and will inform all customers of the new delivery date.
  8. For all accessories, TTW do not provide technical support. These items come from 3rd Party Suppliers, therefore, we hold no responsibility on the mechanics nor functionality of said products. As long as the product(s) has not been dis-continued and/or the product(s) original packaging is intact, as originally purchased, then TTW 'may be' able to replace. This depends on the 3rd Party Supplier.

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registered in england & wales reg no 6190787 :: vat no 923960413

TTW
PO Box 72045
London
NW6 9TU