Please ensure that your email client allows communications from firstname.lastname@example.org, otherwise, updates and responses could be lost in your spam/junk mail.
Shipping costs are calculated by weight.
We use the Royal Mail delivery service. For any purchase that weighs more than 2kgs, we will use an alternative secure courier.
We post all orders as per the 'delivery' address provided.
All of the products from TTW are shipped as 'UK and International signed for'. We do not offer standard non-insured postage.
Please read our terms for countries with TTW current restrictions and rules.
We can track and insure delivery of the consignment. We provide the tracking reference when dispatched to the email address provided on purchase.
Typically, the following amount of working days for delivery are as follows:
UK 1-2 days
EU 4-7 days
US/CAN 7-10 days
ROW 10-14 days
Delivery times for distribution orders are 1-2 days for UK, EU, US and CAN. For Asia, AUS and NZ the times vary between 4-6 days.
For expedited shipping, please visit our Zoom Shipping product page.
Digital downloads are delivered instantly by email notification and/or logging into your registered account for access.
With the tracking reference provided, please follow the instructions provided on the email notification.
Please note - 'UK and International signed for' packages typically have tracking updates internally in the UK and 'arrival' into the delivery Country only. Then, the final update would either be 'delivered' or 'returned'. Some Countries will allow you to continue tracking within your Country. 'UK and International tracked' packages, which we do not offer, allow 'full' tracking throughout the package(s) journey, however, it does not require to be 'signed for'. TTW terms of business require all package(s) to be 'signed for', this supports and protects any insurance claims.